Refund policy

REFUND POLICY

As a small business owner, Key Comic Books will do our absolute best to ensure the correct and highest quality products and services are provided as promised to you, our valued customer and supporter. However, we do understand that in some instances a Refund or Replacement will be required, and we will do our best to make sure every customer is satisfied with their purchase and our customer service.

PRICING & TECHNICAL ERRORS

While we strive for accuracy in all product listings, pricing, descriptions, availability, and promotional details, errors may occasionally occur due to technical issues, human error, or system malfunctions.

Key Comic Books reserves the right to correct any errors, inaccuracies, or omissions and to cancel or refuse any order placed for a product listed at an incorrect price or with incorrect information — whether or not the order has been confirmed and/or payment has been processed.

In the event of a cancellation due to a pricing or technical error, a full refund will be issued promptly to the original payment method.

ALL SALES FINAL

Unless otherwise stated, all sales are final and not eligible for an exchange or return except in the following circumstances:

INCORRECT PRODUCT SHIPPED BY KEY COMIC BOOKS

Key Comic Books must be notified within 15 days of delivery date by email to sales@keycomicbooks.co. Key Comic Books will verify the incorrect shipment and will require the return of the incorrect product in its original packaging, and undamaged, at the expense of Key Comic Books.

Once the incorrect product is returned, the correct replacement product will be shipped at no additional cost to the customer within 15 business days.

INCORRECT PRODUCT SELECTED AND PURCHASED BY THE CUSTOMER

Product(s) must be returned at the customer's expense, undamaged and in original packaging. Once the product has been received by Key Comic Books, the customer will be required to pay:

  • An additional shipping cost (equal to the original shipping rate), and

  • Any difference in product pricing

Once received, the correct replacement product will be shipped within 15 business days.

PRODUCT DAMAGED OR LOST DURING SHIPPING

Key Comic Books must be notified within 15 days of delivery date and proof of damage or loss will be required. Further details based on a customer's specific situation will be discussed during communications.

If Key Comic Books agrees that the product was damaged or lost during shipping, a replacement product will be shipped within 15 days of dispute resolution at no additional cost to the customer.

Key Comic Books may require return of the damaged item or proof that the damaged item has been destroyed.

NON-ELIGIBLE REFUND SITUATIONS

Refunds and exchanges will not be honored if:

  • A customer changes their mind after products are shipped

  • A customer provides incorrect payment details

  • A customer provides incorrect shipping information at time of purchase